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Unisys’ Dutch subsidiary has won a contract to provide IT support services to the employees of Royal DSM across 37 countries in Europe and the Americas. Royal DSM is a global life sciences and materials sciences company.
Under the terms of the new contract, Unisys will provide Royal DSM, a new Unisys client, with a single-point-of-contact (SPOC) service desk to respond to end-users’ IT issues. Unisys service representatives will provide support in seven languages: Dutch, English, German, French, Italian, Spanish and Portuguese.
“DSM’s IT service desk is vital. It is the face of ICT towards DSM employees. We selected the best possible match, from both a cultural and business perspective,” says Andrew Mooijman, Senior Director of Global Service Management at DSM ICT.
Benefits to DSM End Users The Unisys solution links four Unisys global managed services centres – in Amsterdam, Budapest, Bogotá and São Paulo – with the DSM internal service desk in Nanjing, China. This integrated global service desk for DSM end users will be managed through a joint governance framework engineered to provide end users with a uniform service experience for all provisioning and support.
“We are pleased to provide DSM with a solution designed to improve its end users’ productivity, satisfaction and contribution to the business,” says Karl Anzböck, Head of Global Managed Services in EMEA, Unisys. “We are proud that our advanced analytics and resolution techniques will now be available to benefit DSM’s entire workforce through integration of Unisys’ services capabilities with DSM’s.” 
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