Gala Coral appointed BT’s specialist networked IT services division in late 2011 to design and install the new phone system in a three-month timescale. It was essential the project did not overrun as the move from the previous location in Barking had to be completed in time for the Cheltenham Festival in March and the Grand National in April, two of the biggest events in the gaming calendar.

A key element of ensuring a seamless migration to the new platform was for BT iNet to train the employees in using it. This consisted of intensive sessions and ‘floor walking’ from BT iNet consultants to ensure Gala Coral employees were up to speed on the new platform in a short period of time.

The new system has also been designed to allow employees to ‘hot-desk’ efficiently, allowing the business greater flexibility. In addition, it will enable unified communication and video telephony for executives, meaning that employees on the move will be able to communicate seamlessly regardless of their location.

Gareth Warner, IT implementation manager, Gala Coral said: “Our whole business is in constant communication – our shops all over the country need to be kept updated on any developments – and so it was vital that our head office communications were up and running from day one. Having worked with BT iNet before, we trusted it to handle the move to a new, unfamiliar IT and phone system, allowing us to focus on the many other challenges involved in moving within such a tight timescale.”

Neil Pemberton, managing director, BT iNet, said: “This was a critical project for Gala Coral, and not just because of the high profile location. Simplifying IT systems is crucial to the continued success of a company like this, but moving to something entirely new can be initially challenging for employees. We wanted to make the transition to the new IT and phone systems as painless as possible, as stress levels will already be running high, and our people-focussed approach was central to managing this.”
 

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