The award is a result of Microsoft’s evaluation of ICCM’s market-leading Service Management solution, supported by reference backing from the company’s global customer base.
James Gay, CEO of ICCM, says, “Being a member of the ISV Partnership is a great recognition of our expertise and commitment to building customer solutions using Microsoft technologies. We are looking forward to further strengthening our partnership with Microsoft in the coming months.
“ICCM’s software provides enterprise-grade scalability and wide integration capabilities through extensive use of Microsoft technologies and the Opentext BPM (Business Process Management) platform. Our solutions can be applied across business functions including IT, facilities management, HR, legal, sales and marketing.
“I firmly believe that agility in service delivery is essential for businesses to innovate and build competitive advantage. Our BPM-based solution is unique in providing immediate out-of-the-box functionality, with the ability to then extend and enhance the solution across the organisation, allowing our clients to differentiate services and address new opportunities.”