Unisys Corporation has received a contract to provide IT managed services to a new client, the American Red Cross, a leading provider of humanitarian services. The contract has a potential value of approximately $80 million over its initial five-year term. It also has two one-year renewal options.

Under the terms of the contract, Unisys will provide a full range of customer support and data center managed services to support approximately 20,000 Red Cross workers throughout the U.S. and Puerto Rico. The workers are engaged in disaster relief, blood-supply management and other activities critical to the organization’s humanitarian mission.

The contract includes on-site services, IT asset management and service desk support delivered through Unisys Managed Services Centers in Salt Lake City, Utah and Rochester, New York. Unisys will deliver these end-user services in an integrated IT services management (ITSM) environment that enables Red Cross workers to use the most convenient channel to obtain support, including telephone, chat, e-mail and the Web.

Unisys will provide data center services from its facility in Eagan, Minnesota, with disaster recovery backup in Salt Lake City. The services include implementation of Unisys remote infrastructure management services, which use automated capabilities to monitor and correlate events across all segments of a managed infrastructure – from servers to mobile devices - to orchestrate both pre-emptive and preventive action against potential IT faults.

“With Unisys as our services partner, we look forward to gaining efficiencies that reduce operating costs and bring new tools and technologies to our end users,” said Doug Greene, vice president for Enterprise Technology of the American Red Cross. “This partnership also puts into place the foundation for us to leverage cloud services, which is in line with our strategic direction.”

“We are thrilled to welcome the Red Cross as a new Unisys services customer,” said Ron Frankenfield, president, Unisys Global Managed Services. “Every day, Red Cross workers provide rapid, efficient response to people in need. Unisys looks forward to using our global delivery capabilities to provide consistent, efficient and reliable IT managed services that support the Red Cross’s humanitarian mission.”
 

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